My journey in this industry began 16 years ago at Clockwork Home Services, the largest provider of home services in the United States. I started in franchise sales, learning about the needs of business owners and matching them with a franchise offering that suited their needs. During my tenure at Clockwork, I gained expertise in training owners, technicians, and CSRs in team leadership, running service calls, and dispatching for profits.

Following my time at Clockwork, I started private consulting and traveled across the United States to help business owners operate more efficiently. My vast knowledge of the trades and business acumen have been paramount to my success as a natural trainer and coach. With just a little tweak here and there, I can show you what is possible and help you take your home service-based business to the next level.

Jennifer is our fearless leader! She can do it all and has just about seen it all. A certified Rock Star who Grammy-qualified for two albums, she started this venture in 2009 and has built a steady clientele of shops and companies eager to make it to their next million dollars.

Josh Koplin is the co-founder of EDEN, where he leads the company’s mission to equip contractors with innovative technology to grow their businesses and enhance customer experiences. He founded EDEN in 2021 and spent a year selling in-home, crawling through attics and crawlspaces to sell 50 HVAC systems, which he leveraged to develop the EDEN Instant Quote. Prior to EDEN, he spent a decade in Tokyo building large-scale power plants.

Kathy Nielsen is very passionate about the operations of businesses and the attention, or lack thereof, that goes to the office and the need to protect companies.

Kathy has been in the service industry for over 20 years. Beginning as an office manager for a heating and cooling company , throughout her career, she moved into a General Manager position of a larger heating and cooling company and grew and polished that company into a leader in their area. Later, while in Texas running a plumbing company, she helped many of her industry peers through coaching, teaching software use and how to do what she did as a successful GM. She found her passion with coaching and teaching. She also brings the view of the other side of the picture married to a technician herself for over 21 years. She also taught a group called Office Champions Club to grow great leaders and managers from those that were great doers at their jobs that we put in positions of management without teaching those skills. She is certified in assessments with Results Group for leadership, team, and individual development including creating hiring process and tools to get the right people on the right seat of the bus and keep them!

She is very passionate when talking about the forgotten spoke in the wheel called operations and all that encompasses.

Known as ‘The Chicken Lady’ in the industry after a casual remark at an event about owning chickens, the website Operations Excellence was born from that playful comment.