A power-packed lineup of business boostersOne webinar at a time.
Rock Star Marketing
Broccoli AI Voice
Joe O’Grady – TeamSPG
Home Service Insiders brings leading industry pros directly to you.
Get the tools. Keep the momentum. Grow on your terms.
What You’ll Learn
- How to uncover hidden revenue in your team’s metrics
- The top conversion KPIs you should be tracking — and what they actually mean
- How to use your numbers to drive accountability and results
- A step-by-step path to improve your team’s booking, closing, and average ticket
You’ll walk away with tools, insights, and a clear next step to start seeing results.
Sign up for the most impactful hour you’ve ever spent on your business.
The best part? It’s Free.
If you’re in charge of metrics, team performance, or the bottom line– these webinar are for you.
This is not surface-level content. These are hands-on, data-driven sessions built exclusively for decision-makers in the Plumbing, HVAC, and Electrical industries who are ready to turn performance metrics into real revenue.
Take action today! Sign up for your free TeamSPG Conversion Webinar.
Session #1
Speaker: Rockstar Marketing
Spotlight: Tracking ROI and tightening the hand-off from marketing to the field
🔍 What this session covers:
- How to know (not guess) which campaigns are actually working
- Set up tracking infrastructure: test numbers, tracked emails, QR codes, landing pages
- Create SOPs for CSRs, DSRs, and Techs to follow up and convert leads
- Spot marketing breakdowns at the handoff — not just in the ad strategy
- Align marketing spend with your ability to convert and deliver profitably
Session #2
Speaker: Broccoli AI Voice
Spotlight: Using AI voice services to capture more calls and improve booking rates
🔍 What this session covers:
- How to eliminate missed calls and long hold times using AI
- Why consistency in call flow and objection handling matters for conversion
- Broccoli’s average booking rate (~75%) and how it helps teams reach 85%+
- Best practices for setting up AI voice to support your CSR team—not replace them
- How to personally invite top prospects and boost engagement through free ticket offers
- Broccoli’s role in tightening customer experience from first call to booked job
Session #3
Speaker: Joe O’Grady – TeamSPG
Spotlight: Strengthening your front line to improve booking rates, average tickets, and customer experience
🔍 What this session covers:
- How CSR performance directly impacts sales outcomes and technician success
- Which KPIs matter most—and how to track them effectively
- How to create a simple scoring system to evaluate call quality and predict results
- The connection between call quality and average ticket: low-quality calls = no sale, great calls = big wins
- How to coach and train CSRs for better tone, confidence, and booking consistency
Who Should Register?
This session is not for technicians or CSRs.
It’s built specifically for the person responsible for performance, profitability, and results.
Whether you’re an owner, GM, or service manager — if the numbers land on your desk, you need to be here.
Why Sign up for the Home Service Insiders Webinars ?
- Finally get clarity on what the numbers are really telling you — and what to do about it
- Learn how to spot the gaps that are holding your team back
- Identify missed revenue hiding in plain sight
- Discover how you can use real data to drive stronger performance across the board
If you’re ready to stop guessing and start growing, Home Service Insiders is where it starts.
These great companies trust Team SPG. Join Them Today!
Stop leaving money on the table.
Discover how you can increase your profit and get more FROM and FOR your team.
