Interactive Webinars

Connect with TeamSPG experts and other members to learn best practices and practical solutions. Just one of the many ways we support our members on their journey to higher profitability.

Member engagement and accountability are the core of our values. We offer dynamic, live, interactive webinars to teach, coach, and encourage every member of your team.

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Graphic card for The Service Profit Group's Weekly Owner's Round Table Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners

Operational Exellence

Optimize your operations for peak efficiency and effectiveness. These weekly webinars are crafted to help business owners master essential operational skills, tackling topics like time management, process improvement, and more. Each month begins with a live quiz to assess your current effectiveness, tracks your progress, and concludes with measurable results. With practical training and engaging interactive elements, these sessions drive continuous improvement in your business operations.

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Management Excellence

Build exceptional management skills to lead with confidence. This weekly webinar provides valuable insights for managers in home service companies. Each month introduces a management-focused book, blending training with engaging discussions and practical applications. With an emphasis on fostering stronger leadership skills and building better relationships with teams and supervisors, this webinar empowers managers to succeed in their roles.

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Executive Excellence

Empower your leadership and scale your business to new heights. This weekly webinar is designed for owners of plumbing, electrical, and HVAC businesses who are ready to elevate their leadership skills. Each session focuses on high-level strategies to scale your business, hold your managers accountable, and inspire your team. Featuring actionable insights, financial components, and interactive discussions, this webinar equips you to lead with confidence and purpose.

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Customer Service Excellence

Deliver exceptional service and build loyal customer relationships. These weekly webinars are designed for CSRs and dispatchers, focusing on improving customer service skills. With quarterly themes, topics include active listening, managing challenging conversations, and creating personalized customer experiences. Once a month, participants analyze real phone calls as a group, ensuring practical application of skills. Each session offers focused training and interactive activities to help participants consistently exceed customer expectations.

Graphic card for The Service Profit Group's Monthly Owners Interactive Webinar, showing stylized screen comp of an SPG zoom meeting with member owners

TeamSPG Monthly Roundup

These Monthly Owner’s webinar are a great resource to share best practices, build community, and share big wins!

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Technician Zoom Training

As an addition to on-site academies and how-to video modules, these live sessions support technicians in every aspect of the call – from the proper system steps to peer feedback on role playing to how to address the world’s changes.