How Do Events Work in Team SPG?

The Events page shows every event your company is enrolled in — Top Gun, Fast Track Workshops, and retreats. Open an event to see the date, location, preparation instructions, pre-event coursework, and downloadable resources. Owners and leaders also see each team attendee's status, whether they've logged in, their prework progress, and (for technicians) KTI results before and after the event.

Finding Your Events

Click Events in the sidebar (or follow the event banner on your dashboard). You'll see a card for each active enrollment with the event date and a countdown. Click a card to open the event detail page.

Top Gun Technician Assignment

Top Gun seats are purchased at the company level. After purchase, Team SPG assigns your technician to the seat — until then the event page shows "Technician assignment pending." Once assigned, the technician receives an email and portal notification with the event details and their pre-event coursework.

Pre-Event Coursework

Some events include required courses to complete before the event date. If you're the assigned attendee, the event page lists each course with your progress — click a course to continue where you left off. Complete all courses before the event.

Tracking Your Team (Owners & Leaders)

If your company has attendees assigned to an event, the event page shows a Team Attendees card. As an owner, co-owner, or leader you'll see, for each attendee:

• Enrollment status — Registered, Attended, Rescheduled, No Show, or Cancelled
• Portal login — whether they've ever logged in to the portal (a warning appears if they haven't, since they can't do prework without logging in)
• Prework progress — courses completed out of the total assigned

For technician attendees, a Technician KTI Impact card compares their KTIs (calls run, calls sold, conversion rate, and sales) in the weeks before the event against the weeks after, so you can see the return on the event. The "After" columns fill in as your technician reports KTIs following the event.

Event Resources

Events can include downloadable resources. Pre-event files are available from enrollment until the event date; post-event files unlock after your attendance is confirmed and remain available for a period after the event.

Frequently Asked Questions

Why does my event say "Technician assignment pending"?

Top Gun seats are bought at the company level, and Team SPG assigns the attending technician after purchase. If it's getting close to the event date and no technician is assigned, contact your strategic partner.

My technician hasn't logged in — what should they do?

They need to log in to the portal with the account created for them to access their pre-event coursework. If they haven't received login details, the owner can resend an invite from Team Accounts, or contact Team SPG for help.

Can leaders see the team's event progress, or only owners?

Owners, co-owners, and leaders all see the Team Attendees progress and the Technician KTI Impact card. Other team members who open the event page see the attendee list and statuses only.

When do the "After" KTI numbers appear?

The After columns populate from KTIs your technician reports after the event date. If they haven't submitted KTIs since the event, the columns stay at zero.