Help Center

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Step-by-step guides for every part of Team SPG. Members can open any feature straight from its guide — and if you're new here, every guide shows exactly what the platform does.

Getting Started

Learn how to get started with Team SPG and set up your account

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Getting Started Videos

Watch short video walkthroughs of Team SPG and track your progress on the getting-started map

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Dashboard

Learn how to use the Team SPG dashboard to track your team's performance

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Team Activity

Monitor your team's learning progress, portal engagement, and activity timeline

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KTI Tracking

Learn how to track and improve Key Training Indicators for your technicians and CSRs

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Billable Hour

The worksheet where you play with your numbers. Start from any year, a budget, or this year so far, stack the moves you are thinking about (hire a tech, add office staff, cut an expense), and see what one billable hour has to earn

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Events

View your event enrollments, complete pre-event coursework, and track your team's event readiness and results

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Monthly Tracker

Enter each month's real revenue and costs, see where you stand year to date against your budget, and close the year to turn twelve months into your Annual Totals

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Annual Totals

Enter a full year of your real numbers, revenue, cost of sales, overhead, calls ran, and calls sold, so every plan you build starts from a year you actually ran

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Budget

Build next year's plan from this year so far, your Billable Hour worksheet, or a past year plus growth, then adjust the revenue, calls, and costs you expect and track the year against it

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Coaching Sessions

Learn how to schedule, manage, and get the most out of coaching sessions

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Courses & Learning

Access the Team SPG course library and track your team's learning progress

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Team Accounts

Learn how to add, manage, and configure team member accounts

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Company Settings

Configure your company profile, dashboard visibility, default goals, and other settings

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Free Downloads

Get a free Team SPG worksheet or guide by email, and learn how Team SPG staff turn any Toolbox document into a shareable free download

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Frequently Asked Questions

Find answers to common questions about Team SPG

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