Electrical
Close rates, average tickets, pay plans, and the levers that move daily revenue.
How-to
Track five daily KPIs for every technician: close rate, average ticket, maintenance-plan conversion, callback rate, and revenue per tech per day. These five numbers drive revenue, quality, and growth. Track them on paper if needed. Post them where techs see them. No shop needs more until these five are a habit.
Benchmark
At electrical shops that track technician performance daily, the median average ticket — total revenue divided by sold jobs, per tech — is $1,511. The middle half of techs run between $834 and $2,114. If your shop's number lives near the service-call fees you see quoted online, you're leaving most of the job on the…
Benchmark
At residential electrical shops that track performance daily, the median close rate is 65.7%. The middle half of techs close between 58.7% and 73.2%. If your techs are closing below that band, the good news is that gap is trainable, and it's worth more than any marketing spend you might be considering.