Free Scalability Assessment
Is your business built to grow? Growth doesn't fix weaknesses in a business — it exposes them. Answer seven questions to see what you're already doing well, uncover the gaps that could make growth harder or less profitable, and get practical next steps you can begin working on now.
No email required. You'll receive your score, results, and recommendations immediately.
7 questions · about 2 minutes
This assessment uses your answers to calculate your score and personalized recommendations, so JavaScript needs to be enabled to complete it online. You can still review the seven questions below to start thinking about where your business is strong and where you may have gaps.
Do you know your true billable hour — your fully burdened cost per billable hour? Your true billable hour accounts for wages, burden, overhead, and non-billable time so you understand what each productive hour actually costs your business. Do you track technician performance by individual technician? Think about numbers such as close rate, average ticket, callbacks, maintenance plans sold, and revenue per technician. Are your technicians trained to follow a defined and repeatable service system? A service system gives technicians a consistent process for running calls, communicating with customers, presenting options, and completing the job. If you stepped away from the business for 30 days, how well would it operate without you? Think about dispatch, finances, staffing, customer issues, employee decisions, and the unexpected problems that come up every day. If you unexpectedly lost a strong technician tomorrow, how prepared would you be to replace them? Strong businesses recruit before they're desperate to hire. Think about whether you have an active recruiting process, potential candidates, or a consistent way to attract talent. How confident are you that your current systems and team could handle meaningful growth? Think about increased revenue, employees, customers, service areas, departments, or locations — not just adding another truck. How consistently do you use budgeting, forecasting, job costing, and cash planning to make business decisions? Growing profitably requires understanding where you're going financially — not just where you've already been. Want to learn more? Explore the Scalability guides for electrical shop owners .
