Team SPG Help
Video Library
Short walkthroughs of the Team SPG platform, each with a full transcript.
1:06Welcome to Team SPG!Welcome to Team SPG! This quick video introduces you to the Team SPG's The Service Operating System, where you’ll find the tools, resources, and support you need to get started and make the most of your membership.
1:28Setting Up Company SettingsSet up your company settings in the Service Operating System. This quick video shows you how to configure your company information and preferences to make sure your SOS is set up for your team.
1:35Business Assessment OverviewUnderstand your Business Assessment and how it supports your growth. This quick video shows you how to complete the assessment, review your results, and use the insights to identify strengths and opportunities within your Service Operating System.
1:35Setting GoalsSet clear goals for your company and team. This quick video shows you how to set and manage company and individual goals within your Team SPG Service Operating System.
1:20Entering Technician KTI DataTrack your technicians’ daily performance with KTI data. This quick video shows you how to enter and manage Technician KTI data within your Team SPG Service Operating System.
1:31What are KTIs?Learn what Key Training Indicators (KTIs) are and how they help you understand team performance. This quick video introduces the key metrics used to track progress, manage goals, and identify opportunities for coaching and improvement within your Team SPG Service Operating System.
1:36How To Add A Team MemberLearn how to add a new team member to your Team SPG Service Operating System. This quick video walks you through entering their information, setting their access and KTI participation, and sending their invitation.
1:00How To Edit a Team MemberLearn how to update an existing team member in your Team SPG Service Operating System. This quick video shows you how to edit their account information, manage security settings, and update KTI participation as their role or responsibilities change.
1:58Tracking KTI ProgressLearn how to track your team’s progress using KTI data in your Team SPG Service Operating System. This quick video shows you how to review performance, use filters to focus on specific time periods and technicians, and identify opportunities for coaching and improvement.
1:37Entering CSR KTI DataLearn how to enter and manage CSR KTI data in your Team SPG Service Operating System. This quick video shows you how to record daily call activity, track booking and maintenance plan performance, and keep your CSR metrics up to date.
1:40Setting Up the TV LeaderboardLearn how to set up the Technician TV Leaderboard in your Team SPG Service Operating System. This quick video shows you how to pair a TV and display real-time technician performance for your team.