Coaching for plumbing contractors
You know plumbing. A Team SPG coach teaches you the business side: your numbers, your prices, your people, and a weekly meeting that ends with decisions.
No contracts, at any level.
Robert Johnson, owner, and Micah Moore, general manager, of Bob Larson Plumbing with their certificate for completing SOS.
A plumbing business coach helps the owner of a plumbing shop run the company on a system. At Team SPG, your coach checks your pricing and your numbers with you. Your coach trains your plumbers, CSRs, and dispatcher for their roles. Then your coach checks that the work got done.
Our coaches have run plumbing, HVAC, and electrical companies themselves. They have hit the numbers they ask you to hit.
The system is the same for every trade. These three things change what your coach spends time on.
Pipes leak and drains clog in every season. Plumbers get into the home more often than other trades. Your coach works with you on making your company the first one the customer calls.
A leak, a clogged drain, or a failed water heater cannot wait. How fast you answer and arrive matters. Your dispatcher learns priority dispatching, which means sending the right plumber to the right call.
Your plumbers learn to find the cause, not only stop the leak. They offer options for water heaters, water treatment, leak detection, shutoff valves, and sewer and drain work.
What your coach works on most: Be the first company the customer calls, dispatch by priority, and fix the cause.
Phase 1
Coaching follows the Owner's Roadmap, and Phase 1 starts in the service department. First you check your pricing. The Billable Hour worksheet shows what one billable hour has to earn to cover your costs and your profit goal. If your rate is below that, every job is priced too low.
Next you set up Key Training Indicators (KTIs) for each plumber. These are close rate, average ticket, callback rate, and maintenance plans sold. Your plumbers learn PACE, our four steps for running a service call.
See the Billable Hour worksheet · See the full Owner's Roadmap · Plumbing business guides
From a plumbing shop we coach
“As a manager with extensive experience as a technician, I've witnessed firsthand how their support has driven both my personal growth and the development of our team.”
“Also, don't forget the one-on-one coaching you gain access to. They're really there for you when you need them.”
Every role
Your budget, your billable hour rate, your scorecard, and the weekly meeting.
Ride-alongs, call reviews, and the daily huddle.
PACE for the service call. PLAN for finishing the job so the customer does not call back.
Conversation guides for booking the call, and practice answering objections.
Sending the right plumber to the right call.
The Service Operating System
The system we coach has five parts: Vision, People, Scorecard, Issues, and Process. Accountability is in the middle. Your coach works with you on each part in the order of the Owner's Roadmap.
On-site training
On-site training runs for several days at your location. Options include operations, technician ride-alongs, priority dispatching, and financials.
Three ways to start
A 30-minute call about your shop. You talk through where the business is today and what is getting in the way. You leave knowing what to work on first. There is no cost and no obligation.
The Starter Toolkit is one of two first steps into coaching. It includes a business review call, KTI setup for your team, webinars, and one-on-one sessions.
Fast Track is a two-day workshop for owners who run three or more trucks. One ticket covers up to three attendees from your company. You leave with a 90-day plan for your shop.
Not ready for a coach? SOS is free software your whole team logs into. Create a free account and see your numbers this week. Create your free SOS account.
Yes. Our coaches have run plumbing, HVAC, and electrical companies themselves. They have hit the numbers they ask you to hit.
The system is the same for every trade. The emphasis changes. In a plumbing shop, your coach spends more time on being the first company the customer calls, priority dispatching, and offering work beyond the repair.
It depends on the level of coaching you pick. We go over pricing on your free Strategy Session, after we learn about your shop and which level fits. There are no contracts at any level.
Yes. The free SOS software has courses for technicians and a Technician Assessment built for HVAC, plumbing, and electrical. Each person on your team gets a login.
The Strategy Session is free. There are no contracts.