In-person technician training
Four days of in-person training for service technicians. Your techs practice the whole service call in a real home, with Team SPG coaches in the room.
The next date is not set yet.
Top Gun Training Academy is a four-day, in-person training for HVAC, plumbing, and electrical technicians. Techs practice the whole service call in a real home. They work on diagnostics and role-play customer conversations. They learn to present options instead of one price. Techs who pass the exam earn a Certificate of Achievement.
Four days
A tech can know the steps of a service call and still skip them at the customer's door. Top Gun is four days of practice on those steps.
Techs run the service call with PACE, our four steps for a call: prepare, arrive, connect, execute. They also practice PLAN, our four steps for finishing a job so the customer does not have to call back.
Training happens in a house. Techs work on the equipment they see on calls, such as an air conditioner or an electrical panel.
Techs practice finding the cause of the problem before they talk about the repair.
Techs practice customer conversations out loud in front of coaches and peers. They improve immensely over the week.
Techs learn to give the customer choices and explain each one. The customer decides.
Technicians who pass the exam earn a Certificate of Achievement.
Before and after
Top Gun is tracked in SOS, the software your shop logs into. Before the event, you see whether the prework is done. After it, you see what happened to your tech's numbers.
Your company buys the seat. Team SPG then assigns your technician to it.
Your tech finishes the pre-event courses in SOS. You see the progress from your own login.
Four days of in-person training with Team SPG coaches and techs from other shops.
SOS shows your tech's numbers from the weeks before the event next to the weeks after: calls run, calls sold, conversion rate, and sales.
Who should attend
Top Gun is for service technicians in HVAC, plumbing, and electrical. It fits a tech who wants to get better at both the technical work and the customer conversation.
It also fits a shop that wants every tech to run the call the same way.
Want training at your own shop instead? See on-site training.
Next Top Gun
The next date is not set yet. Fill out the form and we will email you when the date and the location are set. The email will say how to register.
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Top Gun Training Academy is a four-day, in-person training for HVAC, plumbing, and electrical technicians. Techs practice the whole service call in a real home with Team SPG coaches.
They practice the Ultimate Service Call, diagnostics, customer conversations, and presenting options. Technicians who pass the exam earn a Certificate of Achievement.
The next date is not set yet. Fill out the form on this page and we will email you when the date and the location are set.
Service technicians in HVAC, plumbing, or electrical. It fits a tech who wants to get better at both the technical work and the customer conversation.
Yes. Your technician finishes the pre-event courses in SOS before the event date. Owners and leaders see each attendee and how much of the prework is done.
SOS compares your technician's numbers from the weeks before the event with the weeks after: calls run, calls sold, conversion rate, and sales. The after numbers fill in as your tech reports them.
Sign up for the date, or talk to a coach about what your team needs.
