Free software for the trades
SOS has video courses for technicians, CSRs, managers, and owners. Lessons are short. Each person has a login, and you see who finished. Starter courses are free.
Free forever. No credit card. No coaching contract.
Why it works
In most shops, a new tech learns from the tech he rides with. So each tech learns a different way to run a call. A course teaches every tech the same steps in the same order.
New techs and CSRs take the same courses. Nobody misses a step because the person training them was busy.
Lessons are short videos. A tech can watch one on a phone between calls.
You see who finished each course and who passed the quiz.
The library
Courses are sorted into folders. Search by name, or show only the courses that are in progress, completed, or not started.
Inside a course
Each course is a list of lessons. A lesson has a video, and many lessons have resources to download. The course page shows the total time and the number of lessons before you start.
A quiz checks what the person learned. It shows the score needed to pass. If the quiz allows retakes, a person who does not pass can take it again.
A person can also rate a course and leave a comment.
For the owner
Each person sees their own progress on every course: not started, in progress, or completed.
Team Activity shows you the whole team. For each person you see courses completed, lessons done, and quizzes passed. You know who is using the system and who is not.
With a coach
A course teaches the steps. Practice makes them a habit. Shops that work with a Team SPG coach also get live training for each role, and a coach can train the team at the shop.
Technicians going to Top Gun Training Academy finish their pre-event courses in SOS.
Starter courses are free. So is the rest of SOS: KPIs, goals, the TV Leaderboard, assessments, and a login for every person on your team. SOS Pro adds the full course library. See Pro pricing.
Starter courses are free with a free SOS account. There is no credit card and no time limit. SOS Pro adds the full course library and has a 15-day free trial.
Technicians, CSRs, managers, and owners. Each person on your team gets their own login, so each person has their own progress.
Each course shows its length and its number of lessons before you start. Lessons are short videos, so a person can do one at a time and come back later.
Courses can include a quiz. The quiz shows the score needed to pass before you start. If the quiz allows retakes, a person who does not pass can take it again.
Yes. Team Activity shows courses completed, lessons done, and quizzes passed for each person on your team.
Which courses you can open depends on your plan. A course your plan does not include shows a lock. Click it to see which plan includes it.
No. A course teaches the steps. A coach checks that your team uses them. You can start with the free courses and add coaching later.
Free software for the trades
Create your free account and add your techs and CSRs. Ask each one to finish one course by Friday.
Create your free accountFree forever. No credit card. No coaching contract.