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Plumbing Business Resources

Benchmarks, pay plans, pricing, and operations guidance for owners of residential plumbing companies — built from real numbers reported by shops like yours, not survey guesses.

2 topics6 articlesLast updated October 16, 2026

Revenue & Performance

3 articles

Close rates, average tickets, pay plans, and the levers that move daily revenue.

  • What's the average close rate for a plumber?

    The median plumbing tech sells 73.6% of the calls he runs. Techs in the bottom 25% close 66.3% or less. Techs in the top 25% close 81.9% or more. Your trip charge, your mix of demand and estimate calls, and how many members you serve all move this number.

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  • What's a good average ticket for a plumbing service call?

    A good average ticket for a plumbing service call runs between $892 and $1,805. The middle of the pack sits at $1,213. That range only holds up if you count the number the same way we do: sold revenue divided by number opportunities ran, tracked by tech.

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  • How do I increase profit margin in my plumbing business?

    Profit margin goes up when you cut waste, stop leaks, and make every dollar count. Most owners chase more revenue, but that can hide problems. The Service Operating System (SOS) brings clarity. It shows you where money leaks out and gives you tools to fix it. Clarity is what builds profit.

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Scalability

3 articles

Adding trucks, managers, and locations without losing the wheels.

  • How do I grow my plumbing business past five trucks?

    There is no five-truck hump, at least its not a physical limitation. There is a productivity band, and it decides everything. At coached plumbing shops the middle half of technicians produce somewhere between $350K and $553K a year. Multiply either end of that band by five trucks and you get two companies that are not…

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  • How do I make my plumbing business run without me?

    Three decisions keep you on the phone: booking, dispatch, and how techs run the job. Write a rule for each one and your team stops calling you. You don't need a manual. You need three pages.

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  • When should I hire another plumber?

    Hire before it feels comfortable. A producing tech at a coached shop generates $566K a year, and if you have an open truck it can't earn that while it's empty. Most owners wait for the month where the money is obviously there, which is the same month their crew is already past capacity and their customers already…

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