Plumbing
Adding trucks, managers, and locations without losing the wheels.
How-to
There is no five-truck hump, at least its not a physical limitation. There is a productivity band, and it decides everything. At coached plumbing shops the middle half of technicians produce somewhere between $350K and $553K a year. Multiply either end of that band by five trucks and you get two companies that are not…
How-to
Three decisions keep you on the phone: booking, dispatch, and how techs run the job. Write a rule for each one and your team stops calling you. You don't need a manual. You need three pages.
How-to
Hire before it feels comfortable. A producing tech at a coached shop generates $566K a year, and if you have an open truck it can't earn that while it's empty. Most owners wait for the month where the money is obviously there, which is the same month their crew is already past capacity and their customers already…